Policies & Etiquette

Our policies protect your time, our therapists’ time, and the quality of care you receive.

1) Booking & Confirmation

• Book online at our ClinicSense booking.
• Online bookings are pending until your therapist confirms by text or phone.

2) Deposits (New vs. Returning)

• New clients: a 15% deposit is required at online booking; applied to your total at checkout.
• Returning clients: no deposit required.

3) Changes & Cancellations

• With 12+ hours’ notice, we keep your deposit as account credit for future services.
• If we must cancel, we’ll refund or credit your deposit.

4) Late Arrival

• Arriving late may shorten your session to respect the next guest; the full fee may still apply.

5) No-Shows

• Missed appointments without notice may require a deposit for future bookings.

9) Illness

• Please reschedule if you’re unwell (fever, flu-like symptoms, contagious illness).

10) Electronics & Quiet Environment

• Please silence devices to keep the space tranquil.

11) Minors & Families

• Clients under 18 require parent/guardian consent. A guardian may need to be in-room or on-site depending on age. We can modify most services to be age-appropriate.

12) Animals

• Service animals are welcome (ADA). Let us know in advance so we can prepare the room.

13) Professional Boundaries & Conduct

• Professional draping, clear communication, and therapeutic boundaries are maintained at all times. We reserve the right to refuse, pause, or discontinue services for inappropriate behavior, intoxication, unsafe conditions, repeated policy violations, or conduct that makes staff uncomfortable. Any sexual comments, harassment, aggression, or boundary violations will result in immediate termination of the session and may result in refusal of future services, and/or reported to the proper authorities if necessary.

14) Payments & Gratuity

• Payment methods: Cash, all major credit cards via Square, tap-to-pay/contactless (Apple Pay/Google Pay), Venmo, Cash App, and paper checks by accommodation (ID required; $25 returned-check fee may apply).
• Gratuity: Optional and appreciated. Many guests choose 15–20%—please tip what feels right, or not at all.

15) Insurance, HSA/FSA, VA & TRICARE

• We bill VA Community Care (TriWest) and TRICARE with a valid referral/authorization on file.
• For all other insurers, we are a cash-pay practice and do not bill insurance directly. If you’re seeking reimbursement, we’re happy to provide itemized receipts and—with your written consent—any clinic notes or documentation your insurer requires.
• HSA/FSA: Many cards are accepted for licensed massage therapy.

16) Confidentiality & Records

• Your personal and medical information is kept confidential and stored securely in ClinicSense. We maintain brief notes on preferences and health concerns to tailor future sessions.

17) Professional Credentials & Licensing

• We are licensed professionals in the State of Utah. Credentials appear on our bios; NPIs are optional for cash-pay practices.

18) Accessibility & Sensitivities

• We will do our best to accommodate mobility, sensory, communication, and cultural needs. Please share access requests in advance.

19) Gift Certificates

• Available by phone purchase. We can take payment over the phone and email your gift certificate the same day. Treated like cash; non-refundable. Lost or stolen certificates cannot be replaced without proof of purchase.

20) Refunds & Service Quality

• Services are non-refundable once provided, but if something isn’t right, please tell us during the session or contact us within 24 hours so we can make it right.